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Sony Camera Repair Services

MYK camera repair offers repair services for Sony A7 cameras through our in-house service center.
You can find out how to get a free repair estimate by visiting the “FREE ESTIMATE” page.

To initiate a repair request, you’ll need to provide your camera model, and a detailed description of the issue you’re experiencing.
You can do this online through our website.

Once your repair request is submitted, you’ll receive a confirmation with instructions on how to send in your camera for repair.
You can choose to either send in your camera by mail or drop it off at our Sony Camera Repair Center.

The cost of the repair will depend on the type of repair needed and whether or not your camera is under warranty.
Sony offers a limited warranty on their cameras, which covers certain types of repairs. If your camera is not under warranty, you will be responsible for the cost of the repair.

The turnaround time for Sony camera repair services can vary depending on the type of repair needed and the availability of parts.
We will provide an estimated repair time when you submit your repair request, so you can plan accordingly.

Common problems with Sony video cameras

  • No power at all, Won’t turn on, Power loop.
  • SDI output doesn’t work.
  • HDMI output doesn’t work.
  • The USB port doesn’t work.
  • The LCD screen doesn’t work.
  • The viewfinder doesn’t work.
  • Buttons don’t work.
  • Zoom doesn’t work.
  • Out of focus, back focus or autofocus doesn’t work.
  • Flange-Back Adjustment.
  • The audio doesn’t record.
  • XLR input(s) doesn’t work.
  • Physical damages, Broken handle, or mainframe.
  • Flashing C:32:11 error code, Tape drive system error.
  • Flashing C:32:60 error code, Faulty Focus lens drive coils.
  • Flashing E:62:10 error message, Lens shifting error.
  • Flashing E10-103, E10-104, E91-610 or E91-627 error code.
  • Won’t read memory cards or damaged card slots.
  • Dead or Burnt Pixels, RPN correction.
  • Back-Focus Alignment.

Common problems with Sony A7 cameras

The camera says “Camera Error. Turn power off then on.”

Most often there is a problem with the shutter unit and replacing the shutter unit is the only way to repair the camera properly.
Sometimes the shutter drive motor is the cause of the problem.
For example, if the shutter does not stop itself when the power turns on and continues to flap, it is the shutter drive motor problem.
In this case, you will need to replace the shutter drive unit (MB Charging Unit) as Sony does not only sell shutter motors.

No power at all, Won’t turn on

There may be a fuse, but the chances are 50/50.
There are plenty of other possibilities, sometimes cables, connectors & switches.
Or replace the main circuit board in the worst case.
For A33 & A55 cameras, there is a known problem with the shutter drive motor.
Replaced it with an updated motor.
You can purchase the updated part from Encompass.

The LCD screen doesn’t work

In our experience, there are many problems with the LCD cable, but if it is water or impact damaged, there may be a problem elsewhere such as LCD circuit board, LCD, or Main circuit board.

The manual wheel, Menu Wheel, or Buttons don’t work

It’s a straightforward repair, but sometimes a button presses incorrectly due to a sticky foreign substance that can interfere with the normal operation of the button.
Before ordering parts, you must determine the cause.

Crooked sensor or crooked SteadyShot mechanism (Slider, Image Stabilizer, Shaken Unit) You’ll also get a “Camera Error” message

Even in this case, a “camera error” message may appear after a while of normal operation.
On the A7 series cameras, you feel a slight vibration the moment when you turn the power on and off. This means that the SteadyShot mechanism is working normally.
Conversely, the absence of this vibration means that the SteadyShot Mechanism is not working correctly.
In our experience, it’s rarely necessary to replace the SteadyShot Mechanism.
In most cases, a loosened screw or rubber from the inside of the camera or SteadyShot Mechanism was stuck in the middle of the SteadyShot Mechanism and prevented the operation.

Won’t recognize memory cards

Another straightforward repair.
In order to save repair time and cost, we’ll attempt component level repair instead of replacement of the entire card slot circuit board or main circuit board if the damage is not severe.

Broken USB or HDMI port

This is a major repair.
Unfortunately, the USB and HDMI ports are on the main circuit board.
So, we have to check if only the port is the issue or if the main circuit board is damaged as well.
Even if there is damage to the main circuit board, there is a slight chance that we can repair it, but it is difficult to say whether it is repairable until the condition is visually checked and repair is attempted.

How to get a free estimate for your Sony camera?

  1. Let us know the model number and symptoms of your Sony camera through our Free Estimate form.
  2. You’ll be emailed with a repair estimate within 24 hours.
    If you feel satisfied with the repair estimate and decide to send your Sony camera to us, proceed to the next step.
  3. Print out the corresponding email received from us, pack your Sony camera safely, and ship it to our Sony camera repair service center via UPS, FedEx, or USPS.
  4. Once we have received your Sony camera, we’ll inspect it thoroughly and let you know what the exact repair cost is.
    What if you don’t want us to repair it at this point?
    Just let us know, and we’ll get your Sony camera back to you at no cost.
    There’s no estimate fee.
    You just need to pay for the return shipping which is around $15 to $30 depending on the size and weight of the package.
  5. Once the repair has been completed, we’ll send you a repair completion email and an invoice that you can pay online.
  6. Done!
    We’ll pack your Sony camera up and ship it back to you.
    You’ll be emailed a tracking number when it ships.

100% Satisfaction Guarantee

Click here to find out what people say about our Sony Alpha camera repair services.

Looking for Sony camera replacement parts?

Buy from Encompass.

Over 25 Years of Experience

Proud to have provided the top customer satisfaction rating in the camera and camcorder repair service industry for over 25 years.

State-Of-The-Art Test Instruments

Our state-of-the-art testing equipment delivers over 95% repair estimate accuracy and shorter repair turnaround times than other repair facilities.

Our Primary Focus

We care for your camera as if it is our own because your satisfaction is Our Primary Focus.

Fast Turnaround Time

Average a week turnaround time.
We know many known issues and stock many parts frequently used.

Competitive Pricing

We repair major circuit boards at the component level to lower the cost of repair as low as we can.
Board level is our last option.

Free Estimates

We will be happy to evaluate your camera free of charge even you don’t want us to fix.

Free Return Shipping

We provide free UPS ground return shipping on repaired cameras.

6 Month Warranty

We guarantee parts & labor for the same defect for 6 months.


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