Sony PXW-FS5 Repair Service Center

These guys are fast and good, AND they send you pictures of the problem so you understand what they are doing.
We are a broadcast affiliate, and all of our cameras go here for repair now.

We are very grateful for MYK camera repair’s excellent service and honesty. A few months ago we bought a Panasonic HC-V110 camcorder that had not been working for some time when turned on, even when the battery had been charged. By the time we brought it to John at MYK, the battery had been used up. He had to recharge the battery for us before he could turn it on. Without hesitation he allowed us to return the same day to find out the diagnosis. When we returned to the shop after about 2 hours, he turned it on and this time for some reason it was working. He was very honest and kind and did not want to charge us anything.

I found MYK Camera repair through an internet search. I have a Sony PMW-EX1 prosumer video camera that would intermittently power off and back on by itself. So I decided to fill out the form on their website for a free estimate. John from MYK contacted me the same day with more questions about the problem, and after a series of email exchanges he gave me an estimate. This estimate was a fraction of what Sony wanted to repair my camera. So I sent him my camera. Here are my ratings: Communication 10/10 – From start to finish John kept me informed with emails and photos of the work he was doing. Perfect Turnaround 10/10 – The camera was repaired in three days and immediately shipped back. Perfect Shipping 10/10 – The camera was repacked in the carton that I shipped it in with extra padding added. Then that carton was placed in an even bigger box with more padding. Shipping cost was included in the estimate so I was shocked at the amazing pack job. Perfect Workmanship 10/10 – From the photos John sent me I could see how far he had to disassemble my camera to repair it. It was a lot of work. I could also see the old and new part along with the the highly skilled desoldering/soldering job he did to repair the camera. I received the camera back immaculately clean, with the firmware updated. Even a few minor things I never mentioned were taken care of. (missing screws replaced , loose viewfinder tightened) The camera now works flawlessly. Perfect I have been a professional videographer for 17 years and have had many cameras repaired. This has been my best experience to date.