Frequently Asked Questions
1. Do we have a price list for each model?
No, we determine minimum labor by type of the camera and camcorder, for example:
Mini-DV (Consumer) 8mm, Hi8, D8(Digital8) & DSLR cameras are $129.00 (Except Sony’s ILCE series)
Mini-DV (HDV) HDD, Micro-MV camcorders & 8mm, Hi8, D8, Mini-DV Recorders & Decks are $149.00
HDV, DVCAM, decks, all the professional 3CCD & 4K cameras are $290.00 or $390 and up depending on the model.
Labor includes cleaning, lubrication, adjustments & minor parts (rollers and gears)
However, labor does not include major parts, such as Drum, Capstan motor, Lens & Circuit boards.
2. Payment methods?
Personal or Business Checks.
We accept credit cards through the PayPal.
We do not take any credit cards information over the phone.
We’ll e-mail you an invoice through the PayPal when the repair is complete.
3. Turn around time?
Normally one to seven days, sometimes one to three weeks or more, it’s depending on parts availability.
Same day shipping is available if the payment clears before 10 am central time.
For dealers, our turnaround time will be longer, if due is over.
4. Refusal & Shipping fee?
For the un-repaired equipment, we offer free estimates and there is no refusal fee even you don’t want us to fix it, you just pay for the return shipping.
For the repaired equipment, we offer free UPS ground return shipping within 48 Continental United States only.
Any camera or camcorder has been damaged by liquid, impact, previously attempted to repair by your own or by other repair facilities, $70.00 for an estimate and S/H fee will be applied.
5. Do we still service the camcorders that are 10+ years old?
Yes, this includes 8mm Hi8 camcorders & recorders, Sony CCD-TRV series, and DCR-TRV series.
No, this includes Sony CCD-V, CCD-F series & CCD-FX series, Canon E series, A1, L1 & L2,
All the models from Magnavox, Sears, Radioshack, Philips, Montgomery, Toshiba &Full size VHS.
6. Do we repair, service digital cameras?
Yes, We do repair Canon, Sony, and Panasonic digital SLR cameras.
7. Do we repair, service VHS VCR’s?
No, we don’t.
8. Do we sell parts, AC chargers or batteries?
No, we do not sell any accessories but we’ll sell some new and used parts.
9. What’s does our warranty cover?
4 months(120 days) Parts & Labor for the same defect.
9. Do we rent equipment?
Yes, We have an Hi8 8mm camcorder, it is $40 per day.