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Frequently Asked Questions

1. Do we have a price list for each model?
No, we determine minimum labor by type of the camera and difficulty of repair:
Mini-DV (Standard Definition) 8mm, Hi8, D8 (Digital8) are $199 or up depending on the model and difficulty of repair.
HDV Mini-DV, HDD, Micro-MV camcorders & DSLR cameras are $199 to $299 or up depending on the model and difficulty of the repair.
8mm, Hi8, D8, SD, HD Mini-DV Recorders, Decks, and Sony A7 (ILCE) series are $279 to $379 or up depending on the model and difficulty of repair.
Professional 3CCD & 4K cameras are $399 to $499 or up depending on the model and difficulty of repair.
Our labor includes cleaning, lubrication, adjustments & minor parts (rollers and gears)
However, our labor does not include major parts, such as Drum, Capstan motor, Lens & Circuit boards.

2. Payment methods?
We accept major credit cards, personal or business checks.
We do not take any credit cards information over the phone.
We’ll e-mail you an invoice through PayPal when the repair is complete.

3. Turn around time?
Our turnaround time is usually less than a week.
The actual time it takes to repair a camera is depending on the difficulty of repair and the availability of parts.
In rare instances, we will always notify our customers if there are any unexpected delays.

4. Refusal & Shipping fee?

 We provide free ground return shipping for the repaired cameras & camcorders within the U.S. via UPS.

For the un-repaired equipment,  we offer free estimates and there is no refusal fee even you don’t want us to fix it, you just pay for the return shipping.
For the repaired equipment, we offer free UPS ground return shipping within 48 Continental United States only.
Any camera or camcorder has been damaged by liquid, impact, or previously attempted to repair on your own or by other repair facilities, $70.00 for an estimate and an S/H fee will be applied.

5. Do we still service the camcorders that are 10+ years old?
Yes, this includes 8mm Hi8 camcorders & recorders, Sony CCD-TRV series, and DCR-TRV series.

No, this includes Sony CCD-V, CCD-F series & CCD-FX series, Canon E series, A1, L1 & L2,
All the models from Magnavox, Sears, Radioshack, Philips, Montgomery, Toshiba & Full-size VHS camcorders.

6. Do we repair, service digital cameras?
Yes, We do repair Canon, Sony, and Panasonic digital SLR cameras.

7. Do we repair, service VHS VCRs?
No, we don’t.

8. Do we sell parts, AC adapters, or batteries?
No, we do not sell any accessories but we’ll sell some new and used parts.

9. What’s does our warranty cover?
Our repair services also come with a full inspection, general cleaning, lubrication, alignment & a 6-month warranty for parts & labor for the same defect.
We do not use used parts unless we stated and approved by customers.

10. Evaluation fee?
We will be happy to evaluate your camera and will provide you with a free estimate as well as a brief description of what needs to be done in order to service your camera.

If you need a quote in PDF form for insurance claim purposes, we can help. It will be $70 and plus return shipping and must be paid upfront.